To All Our Valued Clients
Given the current COVID-19 crisis, we understand that our customers may be concerned, and we would like to assure you that we are here to help you with any questions you may have. We are however experiencing higher than normal call & email volumes. With this in mind, we are working to support impacted customers who had imminent travel. We will prioritise further customer assistance according to departure dates with those travelling the soonest receiving our attention first. If you are not travelling immediately, we will be in contact with you and appreciate your patience during this time, as information is monitored and received.
We are currently working with our supplier partners to see what our options are in relation to travellers not being able to travel, cancellations and postponements. As this is an extremely unprecedented event, this may take a little time to find the answers.
We understand your concern and want to assure you that we are dedicated to you and establishing how we move forward from here.
In light of the circumstances surrounding COVID-19, we want to thank you for your understanding and patience during this time as we work through these difficulties. We would like to assure you that we here for you and our team is happy to talk through any concerns you may have. We are with you every step of the way.
Kylie, David, Felicity, Meg, Joanne, Kylie H, Michelle & Lauren